Support

We are committed to deliver the highest quality of technical support to our customers.  Our dedicated, highly trained technical support team is available via phone and email to answer your questions.

SEC Publisher FAQs

I am getting a timeout error when going to the filing module while running SEC Publisher in a server environment

How do I edit table size/width with SEC Publisher?

What conversion options do I have if I am converting a PDF?

Why is there a weird symbol in the EDGAR HTML where my bullet should be?

What does the “SEC Standard R Tags and Remove Existing Ones” button do?

I am getting a Z-Index error whenever I try to validate my SEC Publisher project.

What if my converted Word Document is not being converted to EDGAR HTML the way I wanted?

What do I do if I have an exhibit or an attachment that I need to file with my main EDGAR report?

How do I upgrade SEC Publisher? What are the options that I have?

What is the CIK Library?

What does the lock button do in SEC Publisher?

What is the anchor symbol on the top left of each page in the EDGAR HTML Editor?

How do I preview my final EDGAR HTML file to see what the SEC will see when I file?

I get the following error message when running SEC Publisher – "Library not registered."

I uninstalled the dongle version of SEC Publisher, and now I cannot reinstall it.

How to add page numbers to my Edgar Filings?

How do I check what version of SEC Publisher running in my computer?

When I create a new project, which option should I choose to convert a Word document to EDGAR HTML?

What is the Stitch Table feature and how do I use it?

I am getting "Failed to Update SecPub.dot" message?

I am getting a RPC Error message?

During the installation process a small dialog appears displaying the following error message:
AddPrinterDriverEx: The specified module could not be found?

When are the SEC Filing deadlines?

10K Filing Guiidelines

Getting an RPC error whenever converting a PDF to Edgar HTML with SEC Publisher?

HTM and image files are not getting saved to my SEC Publisher “publish” folder?

Page numbers are not being brought in by SEC Publisher into Edgar HTML

In SEC Publisher I am currently stitching my tables in the Edgar HTML but I am unsure if they are all stitched together.

SmartXBRL FAQs

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Submit a Support Request

If you have a support plan, you can submit a support request via email at [email protected] or call our Technical Support Representative at 1-408-689-7296.

Purchase a Support Plan

If you are not under our support plan, contact your Account Executive to purchase one. If you don't know who your Account Executive is, call us toll-free at 1-888-814-4421 or email us at [email protected] for further assistance.

The support plan covers:

 

 

 

"

SEC Publisher is so user-friendly, I was preparing filings on the first day I received it.  It was very easy to learn and when I did have a question, the customer service response was timely and easy to understand.  Thanks!

  - Penny Graham,
Calvert Investments
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