Support

We are committed to deliver the highest quality of technical support to our customers.  Our dedicated, highly trained technical support team is available via phone and email to answer your questions.

SEC Publisher FAQs

Install / Upgrade

How do I upgrade SEC Publisher? What are the options that I have?

I uninstalled the dongle version of SEC Publisher, and now I cannot reinstall it.

How do I check what version of SEC Publisher running in my computer?

I am getting "Failed to Update SecPub.dot" message?

Error message: AddPrinterDriverEx

Projects

What do I do if I have an exhibit or an attachment that I need to file with my main EDGAR report?

HTM and image files are not getting saved to my SEC Publisher “publish” folder?

Convert PDF

What conversion options do I have if I am converting a PDF?

Why is there a weird symbol in the EDGAR HTML where my bullet should be?

I am getting a RPC Error message?

Getting an RPC error whenever converting a PDF to Edgar HTML with SEC Publisher?

Convert Word

What if my converted Word Document is not being converted to EDGAR HTML the way I wanted?

When I create a new project, which option should I choose to convert a Word document to EDGAR HTML?

Page numbers are not being brought in by SEC Publisher into Edgar HTML

HTML Editor

How do I edit table size/width with SEC Publisher?

What does the “SEC Standard R Tags and Remove Existing Ones” button do?

What does the lock button do in SEC Publisher?

What is the anchor symbol on the top left of each page in the EDGAR HTML Editor?

How to add page numbers to my Edgar Filings?

What is the Stitch Table feature and how do I use it?

In SEC Publisher I am currently stitching my tables in the Edgar HTML but I am unsure if they are all stitched together.

Validation

I am getting a Z-Index error whenever I try to validate my SEC Publisher project.

File-To-SEC

File-to-SEC in Server Environment

What is the CIK Library?

How do I preview my final EDGAR HTML file to see what the SEC will see when I file?

10K Filing Guiidelines

SmartXBRL FAQs

View SmartXBRL FAQs

Submit a Support Request

If you have a support plan, you can submit a support request via email at [email protected] or call our Technical Support Representative at 1-408-638-8102.

Purchase a Support Plan

If you are not under our support plan, contact your Account Executive to purchase one. If you don't know who your Account Executive is, call us toll-free at 1-888-814-4421 or email us at [email protected] for further assistance.

The support plan covers:

 

 

 

"

SEC Publisher is so user-friendly, I was preparing filings on the first day I received it.  It was very easy to learn and when I did have a question, the customer service response was timely and easy to understand.  Thanks!

  - Penny Graham,
Calvert Investments
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